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SERVICES

The dSentinel program provides your organization with immediate access to a team of certified technical experts. dSentinel™ is delivered by installing a small application on each computer in your organization. The application connects securely over the internet back to our host servers. The application provides our engineers with the ability to monitor all of your computer systems, perform routine system maintenance tasks and deliver technical support directly from our data center regardless of where your computer is located. The dSentinel™ program includes unlimited access to the help desk during normal business hours. All communication and technical issues are tracked and available for analytical, historical and auditing purposes. Users may view the status of their assistance requests online. You will receive regular communication and executive reports that report the status and health of your network as well as the status and number of assistance requests submitted to the help desk each month.

PROJECT MANAGEMENT

As your organization grows and changes, we can assist you with your technical projects at discounted rates! Call or email us today for a project quote.

  • Acquisition Support
  • Computer Network Design
  • System Implementation
  • User Training

HELP DESK SERVICES

Unable to access your email? Need a printer installed? Computer crashing or running slow? Don't worry! With the dSentinel™ program, you have access to both remote and onsite help desk support. In fact, we have a guaranteed one hour response time, and all remote help desk calls are free during normal business hours.

  • 24/7/365 Remote and Onsite Support Available

  • Unlimited Phone/Email Access During Normal Business Hours
  • After-Hours and Holiday Support Phone
  • Web and Email Contacts

SERVER MANAGED SERVICES

Your servers are the most critical aspect of your technology infrastructure. With the dSentinel™ program, you receive:

  • 24/7/365 Real Time Remote Server Monitoring
  • Remote User Account Management and System Administration
  • Windows Server, SQL Server and Exchange Server Patch Management
  • Backup Monitoring
  • Virus and SpyWare Prevention and Removal
  • Asset Inventory Reporting and Lifecycle Management
  • Hardware/Software Change Notification
  • Event Log Monitoring
  • Corporate and User Policy Enforcement
  • File System, Disk Space, Partition and Usage Management
  • End User Remote Control
  • UPS Monitoring and Management
  • Monthly Executive Reports

WORKSTATION MANAGED SERVICES

Your workstations need daily, weekly, and monthly management to ensure that they are operating at peak efficiency so that your staff can work as efficiently as possible. With the dSentinel™ program, you receive:

  • 24/7/365 Real Time Remote Workstation Monitoring
  • Security, OS and Application Patch Management
  • Virus and SpyWare Prevention and Removal
  • Asset Inventory Reporting and Lifecycle Management
  • Hardware/Software Change Notification
  • Event Log Monitoring
  • File System, Disk Space, Partition and Usage Management
  • End User Remote Control
  • User Account Maintenance
  • Client Network Configuration Management
  • Software Deployment and Application Uploads
  • Windows and Macintosh Computer Support
  • Monthly Executive Reports

NETWORK APPLIANCE MANAGED SERVICES

Your firewalls and routers are important to the overall security of your business network. With the dSentinel™ program, you receive:

  • 24/7/365 Network Alert, Activity, and Performance Monitoring
  • Configuration and Change Management
  • Firmware and Patch Management
  • Network Traffic Load Balancing and Management


 
 
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